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Shipping & Returns

Shipping Policy

At Hongji, we understand that shipping is an important part of your online shopping experience. We offer a variety of shipping options to best meet your needs, including free standard shipping on orders over $199. We pride ourselves on timely and reliable delivery, and we will keep you updated every step of the way.
We also take great care in packaging your items to ensure they arrive in perfect condition. Our packaging materials are eco-friendly, and we strive to reduce waste whenever possible.
If you have any questions or concerns about our shipping policies, please don't hesitate to contact us.

Return & Exchange Policy

At Hongji, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer hassle-free returns and exchanges. You can return your items within 30 days of purchase for a full refund or exchange.
To initiate a return or exchange, simply contact our customer service team. We will provide you with a prepaid shipping label and instructions on how to return your items. Once we receive your return, we will process your refund or exchange as quickly as possible.
Please note that some items may be final sale and not eligible for return or exchange. If you have any questions or concerns about our return policy, please don't hesitate to contact us.

Store Policy

Customer Care

At Hongji Medical, we are committed to providing our customers with the best possible shopping experience. Our customer service team is available to assist you with any questions or concerns you may have. Whether you need help placing an order, tracking your shipment, or making a return, we are here to help. You can reach us by phone, email, or live chat, and we will do our best to respond to your inquiry as quickly as possible. We value your business and look forward to serving you.

Privacy & Safety

At Hongji Medical, we take your privacy and safety seriously. We are committed to protecting your personal information and ensuring that your shopping experience is safe and secure. Our privacy policy outlines the types of information we collect, how we use it, and how we protect it. We also provide information on how you can access, modify, or delete your personal data. Our safety policy outlines the measures we take to ensure that your shopping experience is safe and secure. We use industry-standard encryption technology to protect your personal information and ensure that your transactions are secure. We also monitor our systems regularly to detect and prevent any unauthorized access or fraudulent activity. If you have any questions or concerns about our privacy or safety policies, please don’t hesitate to contact us.

Wholesale Inquiries

At Hongji Medical, we offer wholesale pricing to businesses that meet our minimum order requirements. Our wholesale program is designed to help you grow your business by providing you with access to our high-quality products at competitive prices.


To qualify for our wholesale program, you must have a valid business license and meet our minimum order requirements. We offer flexible payment terms and fast shipping to ensure that you receive your order on time. If you have any questions or would like to learn more about our wholesale program, please contact us.

Payment Methods

Payment Methods

- Credit / Debit Cards 
- Offline Payments

Frequently Asked Questions

  • Products
    Hello, Hongji’s ointments, health teas, skin care and other products are all developed by Hongji Medical Group’s Chinese medicine team. Each ingredient pairing and proportion is formulated by a Chinese medicine doctor to maximize the efficacy. For more information about health products, please refer to the following link:
  • Shipping costs and delivery
    Orders with delivery in Hong Kong: SF Express for orders over 199; or you can choose to pick up at the Sai Ying Pun store. Sai Ying Pun store address: 1303, Wei Wah Commercial Centre, 6 Weili Ma Street, Sai Ying Pun. Ordering from Southeast Asian customers: Please log in to Lazada and search for Health Lab - HK Ordering from other regions: Due to differences in delivery requirements and cost in different regions, please contact customer service at whatsapp +852 6354 8638 before ordering.
  • 綜合體檢服務
    您好!感謝聯繫我們!集團提供包括身體體質指標、人體成份檢查、心臟檢查、骨骼檢查 、糖尿檢查、血液及貧血檢查、血脂、血糖、肝功能、甲型乙型肝炎抗原、甲狀腺、腎功能 、泌尿情況、痛風、腫瘤指標等綜合體檢服務。體檢套餐包括: 〰 ✅優越103體檢套餐 ✅全面90項健康檢查 ✅基礎78項體檢套餐 〰 歡迎隨時聯繫我們咨詢或預約!
  • 中醫專科門診
    您好,感謝您的查詢!中醫專科服務包含:內科、皮膚科、腫瘤科、心腦血管科、婦科、痛症科、胃腸肝臟科、兒科 、頭髮頭皮科、情志養生科、綜合體重管理等。 普通門診收費標準為:診金100,藥費 70/日(每日兩包,為農本方及漢方藥粉沖劑) 同時集團推出各優惠診療項目,包括:濕疹、過敏、痛症、暗瘡、婦科、養髮生髮等。具體可查詢公司網站:
  • 教授專家門診
    特需門診逢週二(中環診所)、週三(銅鑼灣診所)、週五(銅鑼灣診所)。出診專家均為臨床經驗豐富、醫術精湛的教授級醫師及知名專家,將為您提供專業細緻的診療服務。 診療範圍: 1.腫瘤專科; 2.婦產科疑難雜症; 3.骨傷科、痛症科; 3.中醫內科、皮膚科、兒科等; 4.其它疑難雜症。 時間:10:30-14:30,15:30-19:30,法定節假日停診 診金:200元、300元(腫瘤科) 藥費:100元/日、120元/日(腫瘤科)
  • 醫療外展服務
    外展醫生到診服務 【服務簡介】 自2021年起,宏濟醫療集團提供"外展醫生到診服務",向企業、安老院舍和團體提供外展醫生到診服務。 【服務理念】 3 CARE 長者:關顧身心靈健康,提供到診醫療服務及康復服務 職員 :關心職員,提供到診醫療服務和熱線支援 團體 :關注需要,提供健康資訊及相關的培訓資料 【服務對象】 企業員工、安老院舍長者和團體。 【服務內容】 針對偶發性疾病和非緊急症狀的定期外展醫生到診 一站式藥物處方及藥物配送 專業護士電話諮詢 健康講座及院舍員工培訓
  • Video consultation
    [Video consultation] includes traditional Chinese medicine video consultation + three days of medicine, the total price is HK$250. You can make an appointment by phone or whatsapp +852 63548638.
  • Store address and phone number
    Hello, Hongji Medical Center address: Causeway Bay Clinic: No. 2 Paterson Centre, Room 1710, Hang Lung Center (T/852 3998-4281) Central Clinic: Room 707, Oceanwide Building, 59 Queen's Road Central (T/852 3565-5706) Sai Ying Pun Clinic: Room 1303, Wai Wah Commercial Centre, 6 Wilmer Street (T/852 3563-8440)
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