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Shipping & Returns

Shipping Policy

​At Hongji, we recognize that shipping is an essential part of your online shopping experience. Here’s our shipping policy:

For Hong Kong: Enjoy free standard shipping on orders over HK$199. Domestic shipping typically takes 1-2 days.

For the rest of Asia:  

  • Orders below HK$599: HK$159

  • Orders between HK$599 and HK$1999: HK$109

  • Orders over HK$1999: Free shipping

  • International shipping usually takes 7-14 days.

For North America and Europe:  

  • Orders from HK$0 to HK$3000: HK$499

  • Orders between HK$3000 and HK$5000: HK$259

  • Orders over HK$5000: Free shipping

  • International shipping usually takes 7-14 days.Due to recent tariffs and customs-related issues, shipments to the United States may experience delays. Please be aware that there is an increased risk of packages being held or delayed by customs. We appreciate your patience and understanding.

For Australia and New Zealand:  

  • Orders from HK$0 to HK$1200: HK$199

  • Orders between HK$1200 and HK$2500: HK$99

  • Orders over HK$2500: Free shipping

  • International shipping usually takes 7-14 days.

We take pride in providing timely and reliable delivery, keeping you informed every step of the way. Your items are carefully packaged to ensure they arrive in perfect condition using eco-friendly materials to reduce waste.

If you have any questions or concerns about our shipping policies, please don't hesitate to reach out to us!

Return & Exchange Policy

Every batch of our products passes multiple quality checks before it is shipped. If there is a problem with your order, please take photos and contact us right away so we can make it right.

1. 14-Day Product Quality Guarantee
If you receive an item that is damaged, defective, expired, missing from your order, or not the item you ordered, please contact us within 14 days of receiving your order.
Please include your order number and clear photos of the outer packaging, the product, the batch number / expiry date, and the shipping label.
Once your claim is approved, we will send a replacement. If the replacement item is out of stock, we will refund the item or you may choose an alternative product of equal value.
We may ask you to return the affected item. Where a return is required for a quality issue, we will cover the return shipping cost. Items sent back without our prior approval will not be accepted.
Claims received more than 14 days after delivery cannot be accepted.
2. No Returns for Change of Mind
For health and safety reasons, we do not accept returns, exchanges or refunds for change of mind, incorrect orders placed by the customer, or personal preference. This applies to both opened and unopened products, including sale items.

3. Refunds
Approved refunds will be issued to your original payment method. Please allow approximately 4–6 weeks from the date of approval for the refund to appear, depending on your bank or card issuer.
Where an error is ours (damaged, defective, expired, missing or wrong item), the refund includes the related shipping fee.
Before any replacement or refund, we may ask for your order confirmation or proof of purchase.
Any free gifts received with the order must be returned together with the affected item; otherwise their value may be deducted from the refund.
4. Non-Refundable Situations
Refunds or replacements are not available for parcels that are held, returned or confiscated by customs, refused by the recipient, or undeliverable due to an incorrect address. Please see our Shipping Policy for details.

5. How to Contact Us
To make a claim, log in to your account at account.hjmedicalstore.com and go to Orders, or contact us at service@hjmedicalgroup.com or WhatsApp +852 6354 8638. Approved returns should be sent to: 1303, 6 Wilmer Street, Wai Wah Commercial Centre, Sai Ying Pun, Hong Kong.

We reserve the right to amend this policy at any time without prior notice.

Store Policy

Customer Care

At Hongji Medical, we are committed to providing our customers with the best possible shopping experience. Our customer service team is available to assist you with any questions or concerns you may have. Whether you need help placing an order, tracking your shipment, or making a return, we are here to help. You can reach us by phone, email, or live chat, and we will do our best to respond to your inquiry as quickly as possible. We value your business and look forward to serving you.

Privacy & Safety

At Hongji Medical, we take your privacy and safety seriously. We are committed to protecting your personal information and ensuring that your shopping experience is safe and secure. Our privacy policy outlines the types of information we collect, how we use it, and how we protect it. We also provide information on how you can access, modify, or delete your personal data. Our safety policy outlines the measures we take to ensure that your shopping experience is safe and secure. We use industry-standard encryption technology to protect your personal information and ensure that your transactions are secure. We also monitor our systems regularly to detect and prevent any unauthorized access or fraudulent activity. If you have any questions or concerns about our privacy or safety policies, please don’t hesitate to contact us.

Wholesale Inquiries

At Hongji Medical, we offer wholesale pricing to businesses that meet our minimum order requirements. Our wholesale program is designed to help you grow your business by providing you with access to our high-quality products at competitive prices.

 

To qualify for our wholesale program, you must have a valid business license and meet our minimum order requirements. We offer flexible payment terms and fast shipping to ensure that you receive your order on time. If you have any questions or would like to learn more about our wholesale program, please contact us.

Payment Methods

Payment Methods

- Credit / Debit Cards 
- PAYPAL
- Offline Payments

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